To return by mail, click the return button inside your order history or head to: https://cosmotekcollege.com/amzinga/a/returns and enter the email address you used to place your order to begin the return or exchange process.
1:- Indicate on your invoice whether you are exchanging or returning the item(s).
2:- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3:- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
4:-Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
5:-Mail your package using one of the following methods:
a. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location. https://tools.usps.com/go/POLocatorAction!input.action
b. Leave the package off at a location that has a daily USPS pick-up.
In order to be eligible for free return, you must choose to return with the gift card store credit option. Exchange will also be eligible for free shipping return.
A $7.99 return shipping and processing fee will be deducted from your refund if you request the return amount to be credited back to the original form of payment.
If you receive an item that is damaged, please contact customer service immediately.