Returns, Exchanges & Refunds

Return Eligibility

Items purchased directly from Amzinga may be eligible for an exchange, store credit, or refund when the return request is submitted within 30 calendar days of confirmed delivery.

Eligible products must be unused, unopened, and in their original resalable condition. Products must be returned with their original packaging, accessories, manuals, inserts, and proof of purchase or order number.

All returns and exchanges must be approved by Customer Care before an item is shipped back. Products sent without prior authorization may be refused or returned to the sender.

Return Options & Fees

Original expedited shipping charges are non-refundable. Amzinga does not deduct a return fee when an item is verified as damaged, defective, incorrect, or missing from an order.

Non-Returnable Items

To protect product quality, safety, and hygiene, the following items are not eligible for return or exchange unless they arrived damaged, defective, or incorrect:

• Opened, used, swatched, or tested cosmetics and skincare products
• Products with broken, removed, or damaged hygiene seals
• Pigments, adhesives, removers, serums, chemical products, and other consumable supplies
• Opened or used lash products, lash accessories, applicators, and eye-area products
• Opened, worn, altered, or used hair extensions and hair products
• Personal-use items, sanitary products, and sterile supplies
• Final-sale, clearance, customized, special-order, or promotional items marked as non-returnable at purchase
• Gift cards, training, classes, digital products, and downloadable materials

Tools, Appliances & Equipment

Unused tools, appliances, and equipment may be eligible for return within 30 calendar days of delivery only when they are unopened, uninstalled, complete, and returned in their original packaging with all accessories, cables, manuals, inserts, and components.

Electrical, battery-operated, or professional equipment that has been opened, installed, used, or tested is not eligible for a change-of-mind return. If an item is defective, contact Customer Care for troubleshooting, warranty information, or return instructions before sending it back.

How to Return or Exchange an Item

1. Contact Customer Care

   Contact Customer Care with your order number, the item you wish to return or exchange, and the reason for your request.

2. Choose Your Return Option

   Indicate whether you would like an exchange, Amzinga store credit, or a refund to your original payment method.

3. For Exchanges, Confirm Availability

   Include the desired product name, shade, model, or size. We recommend contacting Customer Care before returning your item so availability can be confirmed while your package is in transit.

4. Wait for Approval and Instructions

   Do not ship an item until your request has been approved. Customer Care will provide the return address, packing requirements, and applicable shipping instructions.

5. Prepare Your Package

   Clearly indicate on your invoice or packing slip whether your request is a return or an exchange. For exchanges, include the desired product, shade, model, or size.

6. Pack and Drop Off Your Return

   Place the approved item(s), invoice or packing slip, and all applicable accessories in a sturdy cardboard box. Drop the package off with the carrier specified in your return instructions and keep your tracking receipt until the process is complete.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, missing, or different from what you ordered, contact Customer Care immediately and no later than 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping box when applicable. Do not dispose of the packaging or return the item until Customer Care has provided instructions.

If the issue is verified, Amzinga will provide the appropriate resolution, which may include a replacement, exchange, refund, or return shipping instructions at no additional cost to you.

Exchanges

Exchanges are available only for eligible items and are subject to product availability. An exchange will be processed after the returned item has been received and inspected, unless Customer Care confirms a different arrangement in writing.

If the requested item is no longer available, Customer Care will contact you with available alternatives, store credit, or refund options.

Tracking Your Return

Keep the carrier tracking receipt for your approved return. The tracking number allows you to follow the package until it is delivered to our warehouse. Customer Care may request this tracking information if additional assistance is needed.

Refund Processing

We will send an email when your approved return package is delivered to our warehouse. Returns are processed within 3–10 business days after they are received and inspected.

Once your refund has been issued, you will receive a confirmation email. Refunds are issued to the original payment method unless you selected Amzinga store credit. Depending on your financial institution, additional time may be required for the credit to appear in your account.

Third-Party Purchases

This policy applies only to purchases made directly through Amzinga. If you purchased an Amzinga product through another retailer, marketplace, salon, distributor, or reseller, please contact that original seller for its return and refund policy.